Why do I need an account? What account do I use?
If you have ever purchased from One4all in the past then you may already have an account you can use for One4all Digital. If when purchasing or claiming a card the site prompts you to login instead of create an account you can use your normal One4all account details to login, or use the forgot password option to reset your Password.
As to why you need an account, all purchased or claimed One4all Digital Gift Cards need to be associated to an account to be used. This means you can never lose your card.
If I convert my Digital to Physical will it have the same design?
No, unfortunately the images used in the message and on the card are digital-only and designed to make the gift more personal. Images and messages will not appear on physical gift cards (if the balance is transferred) or in spending apps.
Where and when can I use my Card ?
Once claimed, your One4all Digital Gift Card is available to spend immediately. You can spend your card online with any retailers that typically accept One4all Gift Cards online. You can also use the Digital Gift Card with any of our retailers in store, as long as they accept NFC/contactless payments.
How do I use my card online?
Once you login to your account you can view all cards that are available to spend in the “Spend” section of your account. Simply select the ‘Spend Online’ option to view your card details, including the full 16 digit card number, expiry date and CVV2 number.
These details can be used with any of our retailers that typically accept One4all Gift Cards online. When spending, enter the details of your card as though you were using a credit/debit card. Please note that the value of the purchase can not be greater than the value of the card, as most websites do not accept multiple payment methods.
Which stores accept the One4all Gift Card?
Hundreds of stores accept the One4all Gift Card. You can view the full retailer list here.
I want to buy something worth more than the value of the card.
In-store: simply tell the cashier how much is on your One4all Gift Card and they will amend the value to allow you to tap for this amount, then you can pay the rest via cash or card.
Online: unfortunately this is not currently possible, as most websites do not accept multiple payment methods.
Can I ‘top up’ or add extra funds to my One4all Gift Card?
Unfortunately it is not currently possible to top your card with additional funds, as the One4all Gift Card is a single-load card.
The retailer wasn’t sure how to process my One4all Gift Card.
All retailers should be fully knowledgeable about how to process the One4all Gift Card, however if they’re not sure, simply tell them you wish to pay using your phone after confirming they accept One4all. Open your One4all Wallet App or Apple Pay and place your phone on the terminal screen up until it beeps and follow any on screen instructions to complete the payment.
You will see a confirmation message on screen and the transaction should be completed on the shops terminal.
My card didn’t work when I tried to spend it in-store.
How long is my One4all Gift Card valid for?
One4all Gift Cards can be spent free of charges for 12 months following the purchase date (i.e. when the card was bought from a Post Office or online). After this time a monthly charge of €1.45 will be deducted from funds remaining on the card, until the card balance reaches zero.
Do I have to use it all in the same shop or can I use it in different retailers?
You can spend your One4all Gift Card in as many shops as you like.
I tried spending my One4all Gift Card online and it didn’t work?
Only selected stores accept the One4all Gift Card online. Additionally, One4all Gift Cards must be used as a prepaid Visa debit card with these retailers, rather than as a ‘store gift card’. The full list of online retailers, plus instructions on how to spend your card with them, is available here.
Can I combine multiple One4all Gift Cards?
In-store: you can use multiple One4all Gift Cards towards a single purchase.
Online: unfortunately it’s not possible to use multiple One4all Gift Cards when spending online, as most websites don’t accept multiple payment methods. However, you can contact our customer services team to arrange for your cards to be combined (please note this will require you to send us your cards and pay a small fee).