Frequently Asked Questions
How to choose the right online gift card?
E-Gift or E-Gift Card?
An e-gift (or e-gift card) is a code or barcode that can be purchased for and redeemed in a single store. E-gifts can be purchased online, sent via email then presented in-store or online to buy goods. Because the e-gift is simply a code, it can be used by anyone who has access to that code; this means that e-gifts are not as secure as digital gift cards (which are tied to a recipient’s account).
Mobile Gift Card?
A mobile gift card is similar to an e-gift, with some added flexibility and security. Mobile gift cards are still only available to purchase for use in a single store (e.g. a Debenhams mobile gift card), however in this case the code is purchased, sent and stored using a secure platform/app. The app can be used to store and keep track of your mobile gift cards.
Digital Gift Card?
Digital gift cards (like the One4all Digital Gift Card) offer the highest level of security, personalisation and flexibility of any online gift card. They work just like traditional One4all Gift Cards, with no plastic necessary. Digital gift cards can be bought, customised and sent online using a secure website, then spent in-store or online with thousands of different outlets.
How do I claim my Digital Gift Card?
When someone sends you a One4all Digital Gift Card, you will receive an email and/or text message letting you know, with an option to ‘Claim’ your card.
Click on the ‘Claim’ button – this will take you to our website and show you the card and message from the sender. To claim your card, you will either need to create a One4all account, or log in to an existing account. Make sure to use your correct details here, as we need your phone number for verification purposes before you access and use your gift card.
Once you are signed in, the gift card you received will be available in your account. Please note: once you have claimed your card and completed the above process, the claim button will no longer work. To access your card, you simply need to go to www.one4alldigital.ie and log in. Trying to use the claim link more than once will result in an error message saying, “This card is no longer available.”
I clicked to claim my gift card and got an error message
In this case, you have already claimed the gift card and it is tied to your account. Simply go to www.one4alldigital.ie and click the gift card icon at the top right of the page to access your gift card.
How do I send my Digital Gift Card?
After you have purchased your card, it will show in your account under My Gift Cards. To access this section, click the gift card icon at the top right of the page. The card will be in the Send tab. If there is a message saying, “Hold tight”, that means we are processing the card, this includes performing fraud checks on the transaction and may take time depending on the time of day.
Once approved the card will become available to use, so log back into your account to check if it is ready to send.
Once ready, a Send button will appear under the card; simply click this to customise the card and then enter the details of the person you are sending to, including both email and mobile number. You will be asked for a verification code before it allows you to send the card. This will be sent to the mobile you entered when claiming the card and creating an account.
Don’t worry if you don’t have the recipient’s phone number, just use your own. In this case, the recipient will not receive a text to claim their card, just an email.
How do I view my full card details?
Log in to www.one4alldigital.ie - you can not view your digital gift cards on our other sites.
From here, click the gift card icon at the top right hand of the screen.
Under the Spend Section, click ‘View full card details. In this section, you will also see two link icons which will provide you details on how to spend the cards online and in store.
Please note: If the section which should contain the card details does not load, try it from a mobile device or, if you are using a work device, ask your IT department if they are blocking access.
Not receiving a verification code?
The verification code is required to authorise use of your card. While it is possible that your mobile carrier is having issues with the delivery of the code it is more likely the phone number provided when claimed the card was incorrect.
If you have entered the wrong phone number, you can amend this under the account information section in your account after you are logged in. Please note: this is not the same as your Billing Information.
Just click to edit the phone number, enter a new one and you will receive a verification code via email to complete the amendment.
If you have checked the mobile phone number is correct, and you are still not receiving the verification code, please contact customer support.
Expired claim link
The Claim link sent to your email or SMS does not expire. If you are receiving a message saying that the card is no longer available, it means the card has already been claimed. Please log in to your account with the details you used to claim the card to gain access to it. You can not use the claim link more than once.
How do I spend my card in store?
The card works the same in store as Google/Apple Pay. One4all does not impose any limit on the amount you can tap for but some retailers may, so it is best to ask before purchasing.
If the balance of your card is for example 37.00 and you are looking to purchase an item for 100.00, be sure to let the cashier know you wish to make a part payment with your 37.00 balance, as you would do if you were paying part cash/part card.
Hold your phone to the card terminal to pay by NFC, the phone will usually beep or vibrate to confirm the transaction, some phones may ask for your thumb / finger print for security to authorise the payment, this depends on your device.
How to spend my digital card online?
Once you log in to your account you can view all cards that are available to spend in the “Spend” section of your account. Simply select the ‘Spend Online’ option to view your card details, including the full 16 digit card number, expiry date and CVV2 number.
These details can be used with any of our retailers that typically accept One4all Gift Cards online. When spending, enter the details of your card as though you were using a credit/debit card. Please note that the value of the purchase cannot be greater than the value of the card, as most websites do not accept multiple payment methods.
There is a maximum spend of €50 when using our cards online.
What are keystroke patterns?
Keystrokes are one way of ensuring it’s you using your One4all Digital Reloadable card to make an online purchase.
When typing – on a laptop, smartphone or tablet – you have a unique rhythm. For example, the speed at which you type and how heavily you press the keys. This information informs your keystroke pattern.
It’s important to note that we will never use keystroke patterns to uniquely identify you as a One4all cardholder.
Why is information about my keystroke patterns collected?
A new requirement of the second Payment Services Directive (PSD2) for electronic payments, like those you make online using One4all, has come into effect called Strong Customer Authentication (SCA).
Under this new legislation, you may be required to complete two-factor authentication when shopping with One4all online. This provides an extra layer of account protection and is a way to reduce the risk of fraud.
One4all, under the entity of GVS Prepaid (Europe) Limited, will be collecting and using keystroke pattern information as part of your account two-factor authentication. This information will be used only by GVS Prepaid (Europe) Limited and will not be shared with any third-party companies, other than those we specifically instruct to help us comply with the Strong Customer Authentication requirement.
In the event your keystroke pattern is unsuccessful in helping authenticate you as the transaction maker when using One4all online – the transaction might be declined. If this event, you will be shown a phone number which you can call to review or challenge this decision with our Customer Service team.
How can I find out more about GVS Prepaid (Europe) Limited data practices?
Convert Digital to physical
Want a plastic One4all Gift Card? You can use your digital gift card details (card number and CVV2) to buy one worth €15-50 online. Remember, you can spend your digital gift card in-store and online right now, just like the plastic One4all Gift Card – there is no spend limit in-store and the same online spending limits apply.
Still want to convert your card?
Click ‘View Card Details’ and take a note of the info. Next, visit one4all.ie and purchase a new plastic gift card worth €15-50, using your digital gift card info at checkout. Make sure to use promo code LETSGETPHYSICAL to remove the postage charge.
Note you cannot convert more than €50 in a single transaction due to new EU legislation
I’m having an issue with the app
Please note: To use our App you must have a PIN or similar security set on your phone, you must have NFC enabled and you cannot run your phone in debug mode. If any of these criteria are not met, the app will not run for security reasons.
You will be asked when installing the app to set it as default payment. This is required for the payment to come from your One4all Digital Gift Card.
Once you log into the app you will see your cards. From here you can select which card you wish to pay with, should you wish to use the balance of a particular card (if you have multiple).
If your cards do not load, please check your data connection, as this is required to load the card information.
If a problem persists, go to the app settings to force close the app, clear the cache and re-log in.
I’m having an issue logging in
If you are having an issue trying to log in to our sites or app, please use the ‘Forgot password’ function to reset your password.
All our One4all sites use the same username and password, so if you have an account on any of our sites you can use the same login on our other sites.
Make sure you are on the correct website, Ireland or UK, and if you are using digital make sure you are logged in to that site in order to see your Digital Gift Cards.
Are there any hidden charges?
No. Buying a Digital Gift Card costs no more than the value you put on the card. Similarly, sending a customised card to a recipient is also free of charge.
Recipients have no charges applied to their card for the first 12 months. If the card is not spent within 12 months a small monthly charge is applied to the card balance.
Recipients will be notified of these charges before they come into effect.
Why do I need an account?
Your account is required to ensure cards cannot become lost, ensuring that we can always recover your account for you.
Why does the person I send the card to need an account?
All gift cards have to be associated to an account to ensure that they cannot be lost.
Is the Digital Gift Card secure?
The One4all Digital Gift Card is incredibly secure. The reason for both the purchaser and recipient is to increase the security and ensure the identity of those using the product to eliminate potential for fraud.
I got an error message when checking out.
If you have tried to make a payment and received an error or decline message please see the table below for the list of reasons this might occur.
A processor decline indicates that your bank has refused the transaction request. Sometimes you can tell why it was declined by reading the response code, but only your bank can confirm the specific reason.
The most common reasons for declines are:
- Incorrect credit card number or expiration date
- Insufficient funds
- The bank declined based on location
- The bank's fraud rules blocked the transaction
- Using autofill or scan card option when entering in payment details – retry and manually type in card details
Is there a minimum/maximum amount that I can buy a One4all Gift Card for?
The One4all Gift Card can be purchased in €1 denominations for any amount from €15 up to a maximum of €500.
If I convert my Digital to Physical will it have the same design?
No, unfortunately the images used in the message and on the card are digital-only and designed to make the gift more personal. Images and messages will not appear on physical gift cards (if the balance is transferred) or in spending apps.
Where and when can I use my card ?
Once claimed, your One4all Digital Gift Card is available to spend immediately. You can spend your card online with any retailers that typically accept One4all Gift Cards online. You can also use the Digital Gift Card with any of our retailers in store, as long as they accept NFC/contactless payments.
How do I use my card online?
Once you login to your account you can view all cards that are available to spend in the “Spend” section of your account. Simply select the ‘Spend Online’ option to view your card details, including the full 16 digit card number, expiry date and CVV2 number.
These details can be used with any of our retailers that typically accept One4all Gift Cards online. When spending, enter the details of your card as though you were using a credit/debit card. Please note that the value of the purchase can not be greater than the value of the card, as most websites do not accept multiple payment methods.
Which stores accept the One4all Gift Card?
Hundreds of stores accept the One4all Gift Card. You can view the full retailer list here.
I want to buy something worth more than the value of the card.
In-store: simply tell the cashier how much is on your One4all Gift Card and they will amend the value to allow you to tap for this amount, then you can pay the rest via cash or card.
Online: unfortunately this is not currently possible, as most websites do not accept multiple payment methods.
Can I ‘top up’ or add extra funds to my One4all Gift Card?
Unfortunately it is not currently possible to top your card with additional funds, as the One4all Gift Card is a single-load card.
The retailer wasn’t sure how to process my One4all Gift Card.
All retailers should be fully knowledgeable about how to process the One4all Gift Card, however if they’re not sure, simply tell them you wish to pay using your phone after confirming they accept One4all. Open your One4all Wallet App or Apple Pay and place your phone on the terminal screen up until it beeps and follow any on screen instructions to complete the payment.
You will see a confirmation message on screen and the transaction should be completed on the shops terminal.
My card didn’t work when I tried to spend it in-store.
There could be several reasons why this happened. Please check:
- That your balance is more than or equal to the amount you’re trying to spend.
- That the retailer accepts One4all
- The retailer’s card terminal accepts NFC payments.
One4all Gift Cards can be spent free of charges for 12 months following the purchase date (i.e. when the card was bought from a Post Office or online). After this time a monthly charge of €1.45 will be deducted from funds remaining on the card, until the card balance reaches zero.
I tried spending my One4all Gift Card online and it didn’t work?
Only selected stores accept the One4all Gift Card online. Additionally, One4all Gift Cards must be used as a prepaid Visa debit card with these retailers, rather than as a ‘store gift card’. The full list of online retailers, plus instructions on how to spend your card with them, is available here.
Do I have to use it all in the same shop or can I use it in different retailers?
You can spend your One4all Gift Card in as many shops as you like.
Can I combine multiple One4all Gift Cards?
In-store: you can use multiple One4all Gift Cards towards a single purchase.
Online: unfortunately it’s not possible to use multiple One4all Gift Cards when spending online, as most websites don’t accept multiple payment methods. However, you can contact our customer services team to arrange for your cards to be combined (please note this will require you to send us your cards and pay a small fee).
My card is showing 'Pending Activation', what do I do next?
Click 'Activate Card' and you will be sent a link to download the ID-Pal app. Download the app and follow the ID-Pal process to verify your ID. Once complete, your card will be activated and ready to spend.